InfoNet Overview

InfoNet is a web-based data collection and reporting system used by victim service providers in Illinois. The system is nationally recognized for facilitating standardized data collection and reporting at the statewide level. Initial development of InfoNet began in the mid-90s as a collaborative effort between the Illinois Criminal Justice Information Authority, the Illinois Coalition Against Sexual Assault, and the Illinois Coalition Against Domestic Violence. Since then, InfoNet has grown to include partnerships with the Illinois Department of Human Services and the Children’s Advocacy Centers of Illinois.

The primary purposes of InfoNet are to:

  • Standardize data collection and reporting, thereby improving the ability to analyze information statewide and locally.
  • Provide a central repository for statewide victim service data.
  • Ease reporting for victim service providers that receive grants from multiple funding agencies, which often require different types of information.
  • Facilitate continuous strategic planning for improving services and system response to victims.


July 1, 2019 | New InfoNet Features Available July 1

ICJIA will release new InfoNet features July 1, marking the system’s first upgrade since the release of InfoNet 2.0.

New features include:

  • Race and Ethnicity combined into a single question, with Middle East North African (MENA) available as a new options (Sexual Assault (SA), Domestic Violence (DV)).
  • Tracking capabilities for Human Sex Trafficking (SA/DV), Human Labor Trafficking (SA/DV), Spiritual Abuse (DV), and Financial Abuse (DV).
  • Grooming added as a potential criminal charge for offenders (SA/DV/Children’s Advocacy Centers (CAC)).
  • Tracking capabilities for Human Sex Trafficking (SA/DV), Human Labor Trafficking (SA/DV), Spiritual Abuse (DV), and Financial Abuse (DV).
  • New categories describing victim relationship with offender (SA): Non-Stranger: Internet/Dating App; Non-Stranger: Ride Share/Taxi; Acquaintance: Dating.
  • New location categories for where abuse occurs (SA/DV/CAC): Phone, Internet/Social Media.
  • Tracking for whether a victim is treated by Sexual Assault Nurse Examiner (SA/CAC).
  • New service categories: Safe Exchange (DV), Supervised Visitation (DV), Indiv. Advocacy: Civil Justice (SA), Case Management (SA), Crime Victim Compensation Assistance (SA), Legal Services/Attorney (SA)
  • Updated funding sources (SA/CAC/DV)
  • InfoNet 2.0 Manuals are now available and include details on the above updates.

May 20, 2019 | The Center for Victim Research hosted a national webinar on March 14 to demonstrate Illinois’ InfoNet System for other states

The Center for Victim Research hosted a national webinar on March 14 to demonstrate Illinois’ InfoNet System for other states. ICJIA staff presented an overview of InfoNet and lessons learned throughout its development. Please click here to view the webinar recording: Illinois Infonet: Gathering Statewide Victim Services Data .

The Center for Victim Research is a project funded by the Office for Victims of Crime, U.S. Department of Justice, and is a partnership of the Justice Research and Statistics Association with the National Center for Victims of Crime and the Urban Institute. More information is available at .

November 2, 2018 | ICJIA Receives $750,000 Grant for InfoNet Improvements and Growth

ICJIA received a $750,000 grant from the U.S. Office for Victims of Crime to improve and expand InfoNet. Funding will be used to build more automated data reporting tools and collect meaningful service outcome measures to track progress and identify changing circumstances in a victim’s life, including safety and overall well-being. InfoNet also will receive a new interface that meets data collection and reporting needs of law enforcement and prosecutor-based victim service providers. The interface will allow data collection on victims of gun and gang violence and survivors of homicide, widening InfoNet’s application to all forms of victimization.

April 19, 2018 | InfoNet 2.0 Release and QuickStart Webinars

InfoNet 2.0’s “go-live” date is Tuesday, April 24, 2018! Below are links to QuickStart webinars, intended to help those users already familiar with InfoNet learn the advanced features and functions of 2.0.

Questions? Email


Basic information about all victims (clients) who receive services from a community based service provider is entered into InfoNet, including demographics, health insurance, employment, education, marital status, income source, referral source, and special needs. The type of victimization and severity of abuse is also captured, as well as victim interactions with legal and health care systems. Data are also entered about the abuser’s involvement with the criminal justice system, including arrests, charges filed, case dispositions, and sentences. Information is added to a client’s record over time, creating a history of services and events. Information that could be used to identify a client, such as name or birth date, is not entered into InfoNet. Rather, a unique number is used to track each client.

Additionally, service providers enter all services provided by staff and volunteers. This includes services to clients such as crisis intervention and court advocacy, as well as services to the community such as prevention, training and public awareness. Administrative information entered into InfoNet includes staff funding sources and allowable services, which is used to generate reports that reflect grant specific information.

Remote users access InfoNet via the Internet. Several levels of security have been built into the system, including password protection at the organizational, individual and device levels. InfoNet uses a virtual private network (VPN) that encrypts data securely as it transports information between users and Authority InfoNet servers.

This centralized system shifts technical responsibilities for maintaining a data collection and reporting system from service providers, which often have little to no resources for information technology, to technical professionals at ICJIA. Service providers may use InfoNet at no cost, but they are responsible for obtaining a device that meets minimum specifications and an Internet connection.

InfoNet includes a comprehensive set of reporting tools that facilitate data mining and analysis. These tools include standard reports that meet most state and federal reporting requirements, as well as management reports and data filters that assist case tracking and staff management. InfoNet reports are also utilized on local, regional and state levels to identify emerging trends and target limited resources where they are most needed.

As of July 2015, InfoNet contains nearly 18 years of data, totaling more than 900,000 client records and 15 million service contacts.

Three types of service providers use InfoNet – child advocacy, domestic violence, and sexual assault cetners. Data from all three types are maintained in one system, but user interfaces are tailored to the unique needs of each type. A total of 109 local service providers access InfoNet from nearly 200 sites statewide. They include 67 domestic violence centers, 34 sexual assault centers and eight child advocacy centers. In addition to ICJIA, ICADV, ICASA and DHS access InfoNet for grant monitoring, informing funding priorities, and strategic planning.

InfoNet Users - Child Advocacy Centers

Service Provider City
Mercer County Child Advocacy Center Aledo
Child Advocacy Center of McLean County Bloomington
Child Advocacy Center of East Central Illinois Charleston
Family Service Agency’s Child Advocacy Center of DeKalb County DeKalb
Shining Star Children’s Center Dixon
Child Network Kankakee
La Rabida Children’s Advocacy Center Park Forest
Child Advocacy Center of McHenry County Woodstock

InfoNet Users - Domestic Violence Service Providers

Service Provider City
Hamdard Center for Health & Human Services Addison
Mercer County Family Crisis Center Aledo
Oasis Women’s Center Alton
Mutual Ground, Inc. - DV Program Aurora
Violence Prevention Center of Southwestern Illinois Belleville
Mid Central Community Action, Inc., Neville House Bloomington
Arab American Family Services Bridgeview
Cairo Women’s Shelter, Inc. Cairo
Fulton Mason Crisis Service Canton
The Women’s Center, Inc. Carbondale
People Against Violent Environments (PAVE) Centralia
Courage Connection Champaign
HOPE of East Central Illinois Charleston
Apna Ghar, Inc. Chicago
Between Friends Chicago
Chicago Hearing Society - Lester and Rosalie Anixter Center Chicago
Connections for Abused Women and their Children (CAWC) Chicago
Domestic Violence Legal Clinic Chicago
Family Rescue, Inc. Chicago
Healthcare Alternative Systems, Inc., Basta! DV Program Chicago
Howard Area Community Center Chicago
Howard Brown Health Center Chicago
Kauai’s Fire Chicago
Legal Assistance Foundation of Metropolitan Chicago (LAF) Chicago
Metropolitan Family Services Chicago
Mujeres Latinas en Accion - DV Program Chicago
Neopolitan Lighthouse Chicago
New Hope Community Service Center Chicago
Polish American Association Chicago
Schwab Rehabilitation Hospital Chicago
Wellspring Center for Hope Chicago
Crosspoint Human Services Danville
Dove, Inc. Decatur
Safe Passage, Inc. - DV Program DeKalb
Korean American Women in Need (KANWIN) Des Plaines
LifeSpan - DV Program Des Plaines
Community Crisis Center, Inc. - DV Program Elgin
YWCA Evanston - North Shore Evanston
VOICES of Stephenson County - DV Program Freeport
Riverview Center - DV Program Galena
Safe Harbor Family Crisis Center Galesburg
Phoenix Crisis Center, Inc. Granite City
Anna Bixby’s Women’s Center Harrisburg
South Suburban Family Shelter Homewood
Crisis Center Foundation Jacksonville
Groundwork - Guardian Angel Community Services Joliet
Kankakee County Coalition Against Domestic Violence (KCCADV) Kankakee
Constance Morris House, Pillars Community Services LaGrange Park
Western Illinois Regional Council (WIRC) - DV Program Macomb
Sarah’s Inn Oak Park
Stopping Women Abuse Now (SWAN) Olney
Women in Need of Growing Stronger (WINGS) Palatine
Center for Prevention of Abuse - DV Program Peoria
Freedom House, Inc. - DV Program Princeton
Quanada - DV Program Quincy
HOPE of Ogle County Rochelle
Christian Care Domestic Violence Shelter Rock Island
Family Resources’ SafePath Suvivor Resources Rock Island
Remedies Renewing Lives Rockford
Sojourn Shelter and Services, Inc. Springfield
YWCA of the Sauk Valley Sterling
ADV & SAS - DV Program Streator
Crisis Center for South Suburbia Tinley Park
BETH’S Place Tuscola
Family Shelter Service Wheaton
Turning Point, Inc. Woodstock
A Safe Place, Inc. Zion

InfoNet Users - Sexual Assault Service Providers

Service Provider City
Northwest Coalition Against Sexual Assault (CASA) Arlington Heights
Mutual Ground, Inc. - SA Program Aurora
Stepping Stones Bloomington
Rape Crisis Services of the Women’s Center Carbondale
Sexual Assault Counseling & Information Service (SACIS) Charleston
Mujeres Latinas en Accion - SA Program Chicago
Rape Victim Advocates (RVA) Chicago
YWCA Metropolitan Chicago Chicago
YWCA Metropolitan Chicago RISE Children’s Center Chicago
YWCA Metropolitan Chicago South Suburban Center Chicago Heights
Vermilion County Rape Crisis Center Danville
Growing Strong Sexual Assault Center Decatur
Safe Passage, Inc. - SA Program DeKalb
LifeSpan - SA Program Des Plaines
Call for Help, Inc. East St. Louis
Community Crisis Center, Inc. - SA Program Elgin
VOICES of Stephenson County - SA Program Freeport
Riverview Center - SA Program Galena
YWCA Metropolitan Chicago Patterson & McDaniel Family Center Glendale Heights
Zacharias Sexual Abuse Center Gurnee
Guardian Angel Home - Sexual Assault Center Service Center Joliet
Kankakee County Center Against Sexual Assault Kankakee
Pillars Community Services - SA Program LaGrange Park
Western Illinois Regional Council (WIRC) - SA Program Macomb
Center for Prevention of Abuse Peoria
Freedom House - SA Program Princeton
Quanada Sexual Assault Program Quincy
Family Resources, Inc. - SA Program Rock Island
Rockford Sexual Assault Counseling, Inc. Rockford
Prairie Center Springfield
YWCA of the Sauk Valley - SA Program Sterling
ADV & SAS - SA Program Streator
Rape, Advocacy, Counseling and Education Services (RACES) Urbana
Sexual Assault and Family Emergencies (SAFE) Vandalia


Domestic Violence Trends in Illinois: Victimization Characteristics, Help-Seeking, and Service Utilization
October 17, 2019 | Article
Domestic violence is a national public health issue that both federal and state funding work to address. Researchers analyzed data collected via InfoNet, a statewide case management and data reporting system used by domestic violence agencies across Illinois, and other state administrative data, to identify trends among those who have been harmed by domestic violence. Researchers found shifts in the number and characteristics of clients served, including an increase in clients who are veterans, older adults, and those who shared child custody with the offender. However, further research is needed to fully understand the unique needs of these client groups and how funding shifts may impact services in Illinois.
An Evaluation of Transitional Housing Programs in Illinois for Victims of Domestic Violence and/or Human Trafficking
October 03, 2019 | Article
Research suggests violence against women is a leading cause of U.S. homelessness and housing instability for women and their children. Transitional housing programs offer stable housing to women and their children who have been harmed by violence. Researchers conducted a process evaluation of three Illinois transitional housing programs. Overall, the study revealed the programs provided a vital service to victims and staff and client statements reflected positively on the program. The study highlighted areas for program enhancement, including offering more education on tenant rights; expansion and engagement of victims; funding for additional services, such as food assistance, transportation, and childcare; and increased program awareness.
What’s Next for InfoNet? How a Statewide Case Management System is Shaping Responses to Illinois Victims
August 27, 2018 | Article | Victimization
InfoNet is a web-based, centralized statewide case management system for domestic and sexual violence centers maintained by the Illinois Criminal Justice Information Authority (ICJIA). This article demonstrates InfoNet’s strengths and utility and how its data contribute knowledge about victimization and victim services. Also highlighted are the system’s future directions for growth, new functionalities, and broader applications to address victimization in Illinois.
By Jaclyn Houston-Kolnik And Jennifer Hiselman
Transitional housing for victims of intimate partner violence
May 3, 2016 | Article | Victims
Many victims of intimate partner violence find themselves at increased risk for homelessness as they make efforts to escape violence. The lack of stable, safe, and affordable housing is associated with negative outcomes for these victims. This article describes the relationship between housing instability and victim health and well-being, issues to consider when addressing housing stability for this population, and recommendations for policy and practice.
By Caitlin DeLong, Megan Alderden, Jennifer Hiselman, And Tracy Hahn
An examination of Illinois sexual violence victims
March 7, 2016 | Article | Victims
InfoNet is a web-based data collection and reporting system used by rape crisis centers across Illinois. Developed by the Illinois Criminal Justice Information Authority in collaboration with the Illinois Coalition Against Sexual Assault (ICASA) and other agencies, InfoNet is used by ICASA’s network of 33 rape crisis centers. The system tracks victim characteristics and services provided using unique identifiers and offers data to inform local and statewide policy and planning.
By Jennifer Hiselman
InfoNet: Putting data to work
August 24, 2015 | Spotlight | Victims
The Illinois Criminal Justice Information Authority’s InfoNet data system is key to targeted, effective services for victims of interpersonal violence across Illinois.
By Cristin Evans